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Your IP : 3.22.66.140
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(1, 9999, 1, 'Hesk quick start guide', '</p><div style="text-align:justify; padding-left: 10px; padding-right: 10px;">\n\n<h2 style="padding-left:0px">Welcome to Hesk, an excellent tool for improving your customer support!</h2>\n\n<h3>Below is a short guide to help you get started.</h3>\n\n \n\n<div class="main__content notice-flash ">\n<div class="notification orange">\nAn up-to-date and expanded guide is available at <a href="https://www.hesk.com/knowledgebase/?article=109" target="_blank">Hesk online Quick Start Guide</a>.</div>\n</div>\n\n \n\n<h3>» Step #1: Set up your profile</h3>\n\n<ol>\n<li>go to <a href="profile.php">Profile</a>,</li>\n<li>set your name and email address.</li>\n</ol>\n\n \n\n<h3>» Step #2: Configure Hesk</h3>\n\n<ol>\n<li>go to <a href="admin_settings_general.php">Settings</a>,</li>\n<li>for a quick start, modify these settings on the "General" tab:<br><br>\n<b>Website title</b> - enter the title of your main website (not your help desk),<br>\n<b>Website URL</b> - enter the URL of your main website,<br>\n<b>Webmaster email</b> - enter an alternative email address people can contact in case your Hesk database is down<br> \n</li>\n<li>you can come back to the settings page later and explore all the options. To view details about a setting, click the [?]</li>\n</ol>\n\n \n\n<h3>» Step #3: Add support categories</h3>\n\n<p>Go to <a href="manage_categories.php">Categories</a> to add support ticket categories.</p>\n<p>You cannot delete the default category, but you can rename it.</p>\n\n \n\n<h3>» Step #4: Add your support team members</h3>\n\n<p>Go to <a href="manage_users.php">Team</a> to create new support staff accounts.</p>\n<p>You can use two user types in Hesk:</p>\n<ul>\n<li><b>Administrators</b> who have full access to all Hesk features</li>\n<li><b>Staff</b> who you can restrict access to categories and features</li>\n</ul>\n\n \n\n<h3>» Step #5: Useful tools</h3>\n\n<p>You can do a lot in the <a href="banned_emails.php">Tools</a> section, for example:</p>\n<ul>\n<li>create custom ticket statuses,</li>\n<li>add custom input fields to the "Submit a ticket" form,</li>\n<li>make public announcements (Service messages),</li>\n<li>modify email templates,</li>\n<li>ban disruptive customers,</li>\n<li>and more.</li>\n</ul>\n\n \n\n<h3>» Step #6: Create a Knowledgebase</h3>\n\n<p>A Knowledgebase is a collection of articles, guides, and answers to frequently asked questions, usually organized in multiple categories.</p>\n<p>A clear and comprehensive knowledgebase can drastically reduce the number of support tickets you receive, thereby saving you significant time and effort in the long run.</p>\n<p>Go to <a href="manage_knowledgebase.php">Knowledgebase</a> to create categories and write articles for your knowledgebase.</p>\n\n \n\n<h3>» Step #7: Don''t repeat yourself</h3>\n\n<p>Sometimes several support tickets address the same issues - allowing you to use pre-written ("canned") responses.</p>\n<p>To compose canned responses, go to the <a href="manage_canned.php">Templates > Responses</a> page.</p>\n<p>Similarly, you can create <a href="manage_ticket_templates.php">Templates > Tickets</a> if your staff will be submitting support tickets on the client''s behalf, for example, from telephone conversations.</p>\n\n \n\n<h3>» Step #8: Secure your help desk</h3>\n\n<p>Make sure your help desk is as secure as possible by going through the <a href="https://www.hesk.com/knowledgebase/?article=82">Hesk security checklist</a>.</p>\n\n \n\n<h3>» Step #9: Stay updated</h3>\n\n<p>Hesk regularly receives improvements and bug fixes; make sure you know about them!</p>\n<ul>\n<li>for fast notifications, <a href="https://twitter.com/HESKdotCOM">follow us on <b>Twitter</b></a></li>\n<li>for email notifications, subscribe to our low-volume zero-spam <a href="https://www.hesk.com/newsletter.php">newsletter</a></li>\n</ul>\n\n \n\n<h3>» Step #10: Look professional</h3>\n\n<p>To not only support Hesk development but also look more professional, <a href="https://www.hesk.com/get/hesk3-license">remove "Powered by" links</a> from your help desk.</p>\n\n \n\n<h3>» Step #11: Too much hassle? Switch to Hesk Cloud for the ultimate experience</h3>\n\n<p>Experience the best of Hesk by moving your help desk into the Hesk Cloud:</p>\n<ul>\n<li>exclusive advanced modules,</li>\n<li>automated updates,</li>\n<li>free migration of your existing Hesk tickets and settings,</li>\n<li>we take care of maintenance, server setup and optimization, backups, and more!</li>\n</ul>\n\n<p> <br><a href="https://www.hesk.com/get/hesk3-cloud" class="btn btn--blue-border" style="text-decoration:none">Click here to learn more about Hesk Cloud</a></p>\n\n<p> </p>\n\n<p> </p>\n\n<p>Again, welcome to Hesk, and enjoy using it!</p>\n\n<p>Klemen Stirn<br>\nFounder<br>\n<a href="https://www.hesk.com">https://www.hesk.com</a></p>\n\n<p> </p>\n\n</div><p>', '[[regtime]]', '0', 9999);
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`hash` char(40) NOT NULL,
`ip` varchar(45) NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (`id`),
KEY `user` (`user`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `[[dbprefix]]service_messages`
--
CREATE TABLE `[[dbprefix]]service_messages` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`author` smallint(5) unsigned NOT NULL,
`title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
`style` enum('0','1','2','3','4') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`),
KEY `type` (`type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `[[dbprefix]]std_replies`
--
CREATE TABLE `[[dbprefix]]std_replies` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`message_html` mediumtext COLLATE utf8_unicode_ci,
`reply_order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `[[dbprefix]]temp_attachments`
--
CREATE TABLE `[[dbprefix]]temp_attachments` (
`att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`unique_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`size` int(10) unsigned NOT NULL DEFAULT '0',
`expires_at` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
PRIMARY KEY (`att_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `[[dbprefix]]temp_attachments_limits`
--
CREATE TABLE `[[dbprefix]]temp_attachments_limits` (
`ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`upload_count` int(10) unsigned NOT NULL DEFAULT '1',
`last_upload_at` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (`ip`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
-- --------------------------------------------------------
--
-- Table structure for table `[[dbprefix]]tickets`
--
CREATE TABLE `[[dbprefix]]tickets` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`trackid` varchar(13) COLLATE utf8_unicode_ci NOT NULL,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`email` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`category` smallint(5) unsigned NOT NULL DEFAULT '1',
`priority` enum('0','1','2','3') COLLATE utf8_unicode_ci NOT NULL DEFAULT '3',
`subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`message_html` mediumtext COLLATE utf8_unicode_ci,
`dt` timestamp NOT NULL DEFAULT '2000-01-01 05:00:00',
`lastchange` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
`firstreply` timestamp NULL DEFAULT NULL,
`closedat` timestamp NULL DEFAULT NULL,
`articles` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
`status` tinyint(3) unsigned NOT NULL DEFAULT '0',
`openedby` mediumint(8) DEFAULT '0',
`firstreplyby` smallint(5) unsigned DEFAULT NULL,
`closedby` mediumint(8) DEFAULT NULL,
`replies` smallint(5) unsigned NOT NULL DEFAULT '0',
`staffreplies` smallint(5) unsigned NOT NULL DEFAULT '0',
`owner` smallint(5) unsigned NOT NULL DEFAULT '0',
`assignedby` mediumint(8) DEFAULT NULL,
`time_worked` time NOT NULL DEFAULT '00:00:00',
`lastreplier` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`replierid` smallint(5) unsigned DEFAULT NULL,
`archive` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`locked` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`merged` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`history` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom1` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom2` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom3` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom4` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom5` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom6` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom7` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom8` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom9` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom10` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom11` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom12` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom13` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom14` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom15` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom16` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom17` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom18` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom19` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom20` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom21` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom22` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom23` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom24` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom25` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom26` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom27` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom28` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom29` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom30` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom31` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom32` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom33` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom34` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom35` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom36` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom37` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom38` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom39` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom40` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom41` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom42` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom43` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom44` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom45` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom46` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom47` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom48` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom49` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom50` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`due_date` timestamp NULL DEFAULT NULL,
`overdue_email_sent` tinyint(1) DEFAULT '0',
`satisfaction_email_sent` tinyint(1) DEFAULT '0',
`satisfaction_email_dt` timestamp NULL DEFAULT NULL,
PRIMARY KEY (`id`),
KEY `trackid` (`trackid`),
KEY `archive` (`archive`),
KEY `categories` (`category`),
KEY `statuses` (`status`),
KEY `owner` (`owner`),
KEY `openedby` (`openedby`,`firstreplyby`,`closedby`),
KEY `dt` (`dt`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `[[dbprefix]]ticket_templates`
--
CREATE TABLE `[[dbprefix]]ticket_templates` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`message_html` mediumtext COLLATE utf8_unicode_ci,
`tpl_order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `[[dbprefix]]users`
--
CREATE TABLE `[[dbprefix]]users` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`user` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`pass` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`isadmin` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`email` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`signature` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
`categories` varchar(500) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`afterreply` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`autostart` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`autoreload` smallint(5) unsigned NOT NULL DEFAULT '0',
`notify_customer_new` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_customer_reply` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`show_suggested` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_new_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_new_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_reply_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_reply_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_assigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_pm` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_note` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_overdue_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_overdue_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`default_list` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`heskprivileges` varchar(1000) COLLATE utf8_unicode_ci DEFAULT NULL,
`ratingneg` mediumint(8) unsigned NOT NULL DEFAULT '0',
`ratingpos` mediumint(8) unsigned NOT NULL DEFAULT '0',
`rating` float NOT NULL DEFAULT '0',
`replies` mediumint(8) unsigned NOT NULL DEFAULT '0',
`mfa_enrollment` smallint(5) unsigned NOT NULL DEFAULT '0',
`mfa_secret` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
PRIMARY KEY (`id`),
KEY `autoassign` (`autoassign`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `[[dbprefix]]users`
--
INSERT INTO `[[dbprefix]]users` VALUES
(1, '[[admin_username]]', '[[admin_pass]]', '1', '[[admin_realname]]', '[[admin_email]]', '', NULL, '', '0', '1', 0, '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '', '1', '', 0, 0, 0, 0, 0, NULL);
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